Promise To Our Customers
We’re founded out of the desire to provide great customer service and reliable internet to our friends, family and neighbors. We will do everything we possibly can to get it right, the first time. If there is any network issues, we will let you know as quickly as possible and if we have work scheduled which could interfere with your service, we’ll let you know! We will work to show you, you are the most important customer we have!

If you live in our service areas and are ready for a change, please give us a call and find out how we can help you.

We live here, too

Where do I go for tech Support?

Signalnet monitors our systems 24/7 and address any issues immediately once notified. Local, in house tech support is available during business hours M-F, 8-5 and there is a technician on call until 10PM during week days and weekends.

If there is not a technician available to take a support call, please leave a voicemail and we will return your call as quickly as possible. Also, you can submit a ticket directly from your account.

Support can be reached by any of the following:

Phone: 972-429-9306

Email: support@signalnetbroadband.com

For more help please visit our support page, here.

Alexa and Google Home Help

How to Fix It When Alexa or Google Home Is Not Connecting to the Internet

Check your internet connection to be sure it’s working properly. …

Restart the modem and router. …

Restart the Alexa Or Google -enabled device. …

Confirm that the Wi-Fi password is correct. …

Look for blocks in your network and move your device closer to the wireless router.

How do I check if service is available in my area?

To check for service in your area, please enter your zip code located here for Residential or here for Small Business.

How Much Speed do I Need

This is a variable question depending on how many devices you plan on (a) being connected to the service at any time and (b) how many devices will be actively used at one time and for what.

It is important to remember that ALL devices SHARE one connection at all times. Each device will not have capacity of your entire package speed. If you are planning to have multiple forms of usage at one time then a higher speed is recommended to avoid lag or buffering.

The following Download speeds are recommended for the following:

 5Mbps / 1Mbps – Emails, light streaming by 1 device, 1-2 users

 10Mbps / 1Mbps – Emails, streaming by 1 device, 2 users, light gaming

 15Mbps / 1Mbps – Emails, streaming by 2 devices, 3 users, moderate gaming

 20Mbps / 2Mbps – Emails, streaming by 2 devices, 4 users, heavy gaming

Big carriers offer big bundles when most families of 4 will never need more than 25Mbps.

Leave your bloated and complicated big carrier bill behind.

Do you offer Static IP addresses?

Yes, Please contact customer service at 972-429-9306 to add this option to your service.

What is Standard Installation?

Our experienced Installer will survey the premises and test for a Fixed Wireless signal. Once signal is acquired the installer places a small outdoor antenna on the roof of the main premises, under the eaves or on a wall.

Standard Installation covers Labor, (1)Wi-Fi IP Router, Outdoor Antenna, J-Mount and an Single 80ft Cable Drop. Installation Guarantee on all outside equipment including radio and wiring.

What is Non Standard Installation?

If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.

All non-standard installations must be carried out by approved installer. In some cases additional costs occur when additional equipment or labor  is required. (e.g. mast, dish or non stock radio, trenching)

If you would like to proceed with a non-standard install, your installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit. After a signal is successfully received, your installer will connect the cable from the outdoor antenna to the main premises. Your installer will then place an connection box inside the main premises or in a powered building nearby.

In some cases additional costs occur when a Mast, Reflector Dish or Non Stock Radio is required.

Ready to cut the cord?

Signalnet Broadband high-speed internet is the perfect fit! Leave your bloated and complicated cable/phone bills for simplicity if one low price.

Why Speed Test Vary?

Actual speeds you experience will vary due to a range of factors that affect broadband and WiFi performance (e.g.  technology type, network congestion, condition of the network and internal wiring at your location, local conditions and the number of active wireless devices in premises).

Recommended bandwidth requirements


  • 2.5 Mb/s to stream 720p HD content
  • 4 Mb/s to stream 1080p HD content
  • 15 Mb/s to stream 4K Ultra HD content


  • 1 Mb/s for viewing standard definition on a laptop computer. While you can stream Netflix at speeds of 1 Mb/s, the quality will be grainy on a large screen, much like watching an old VHS movie
  • 2 Mb/s for viewing standard definition video (480p) on a TV
  • 4 Mb/s for viewing high-def video (720p, 1080p)
  • 5 Mb/s or more for the best audio and video experience
  • 15 Mb/s for 4K streaming (but 25mb/s is preferred).



  • 1.5 Mb/s to stream standard definition content
  • 3 Mb/s for 720p high-def videos
  • 6 Mb/s to stream 1080p HD content
  • 13 Mb/s for 4K Ultra HD videos

Amazon Prime

  • 1 Mb/s to stream standard definition content
  • 3.5 Mb/s to stream HD content (720p/1080p)
  • 15 Mb/s for 4K Ultra HD videos

iTunes Video

  • 2.5 Mb/s to stream standard defintion (480p) content
  • 6 Mb/s to stream 720p HD content
  • 8 Mb/s to stream 1080p HD content
  • 25 Mb/s to stream 4k Ultra HD content

Do you provide any other services like TV or phone?

We do not currently provide any TV or phone services but as technology advances, those products may be available in the future. There are many out of the box video streaming platforms that can be used with our internet service that can be found at most large retailers. There are also out of the box phone solutions that may be possible through internet service.

Does Signalnet buy out competitor contracts?

Currently we do not have a buyout policy.

Can I use my own or purchase a router to use in conjunction with your equipment ?

Yes, you are able to use your own routers behind our equipment.  If you would like to purchase a router, we also can assist call 972-429-9306  to order.

Change My Payment Method?

To speak with a representative regarding billing, including updating your payment method, Call 972-429-9306. You can also login to My Account to update or make a payment.

Wheres my mailed invoice?

You are able to view your invoice online anytime, here. We encourage the reduction of our carbon footprint.
To request a mailed invoice please call 972-429-9306.

Late Fee

All delinquent charges and charges not honored by your Card issuer or bank will be subject to a late fee equal to 1.5% (or the highest amount allowed by law, whichever is lower) of the delinquent amount(s) or $5 per month (or portion of a month), whichever is greater. Auto Payment is also available, contact our office or login My Account.