Admin/Customer Service

Posted 1 year ago

Administrative Assistant/Customer Service

Signalnet specializes in Network Communications and Fixed Wireless Internet. We’ve been providing quality service to Texas since 2003.

Our office is looking for Admin Assistant/Customer Service to join our team.

Tasks
Perform customer service support and meet clients’ day-to-day administrative needs with respect to their accounts or new service via inbound calls.

Follow up on prospective clients via outbound calls, emails or social media

Respond professionally to customer inquiries/complaints received via phone, e-mail, social media and ensure that appropriate action is taken, including follow up

Scheduling and dispatching Technicians

Assist office personal

Research customers questions and plan issues

Assist customer with minor technical support issues

Maintain complete and accurate notes

Complete special projects as needed

Communicate on a proactive basis

Participate in team meetings and training

Follow procedures and guidelines

Able to communicate with team to improve processes and policies to support the organizations mission to provide unbeatable service.

Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer’s confidence

Possess the ability to analyze and solve problems in a changeable work environment

Possess a cooperative and positive attitude towards customers and team members

The Requirements
Excellent ability to communicate effectively , including verbal and written communication skills

Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills

High level attention to detail

Strong computer skills with the ability to navigate multiple software applications

Working knowledge of information technology, a plus

Minimum 1-2 years’ experience in a customer service, at least 2-3 years is preferred

Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

Ability to work in a team environment

Ability to work in a multi-tasked environment and prioritize and organize work

Ability to understand and follow oral and written instructions

Must have excellent attendance and be punctual to work

Fluent in Spanish a plus

4 day work week Tuesday-Friday 8am-5pm, occasionally 5 day work week

Salaried Position, depending on experience

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