Customer Service Representative

Posted 1 month ago

Want to be a part of an growing team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service team. Our Customer Service Representatives are the front line of our company, offering solutions, identifying opportunities, and serving our customers – one at a time.

What does it take to handle customer questions and concerns? Courtesy, professionalism, and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.

Tasks
Perform customer service support and meet clients’ day-to-day administrative needs with respect to their accounts or new service

Respond professionally to customer inquiries/complaints received via phone, e-mail, social media and ensure that appropriate action is taken, including follow up

Research customers questions and plan issues

Maintain complete and accurate notes

Work closely with office personal.

Complete special projects as needed

Communicate on a proactive basis

Participate in team meetings and training

Follow procedures and guidelines

Able to communicate with team to improve processes an policies to support the organizations mission to provide unbeatable service.

Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer’s confidence

Possess the ability to analyze and solve problems in a changeable work environment

Possess a cooperative and positive attitude towards customers and team members

The Requirements
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills

Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills

High level attention to detail

Strong computer skills with the ability to navigate multiple software applications

Working knowledge of information technology, a plus

Minimum 1-2 years’ experience in a customer service, at least 2-3 years is preferred

Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)

Ability to type 35-40 WPM

Ability to work in a team environment

Ability to work in a multi-tasked environment and prioritize and organize work

Ability to understand and follow oral and written instructions

Must have excellent attendance and be punctual to work

Fluent in Spanish a plus

$17-$18 per hour

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