Want to be a part of an growing team that passionately cares about customers and delivers best-in-class service important to you? Then you’ll love being a member of our customer service team. Our Customer Service Representatives are the front line of our company, offering solutions, identifying opportunities, and serving our customers – one at a time.
What does it take to handle customer questions and concerns? Courtesy, professionalism, and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience – from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.
Perform customer service support and meet clients’ day-to-day administrative needs with respect to their accounts or new service
Respond professionally to customer inquiries/complaints received via phone, e-mail, social media and ensure that appropriate action is taken, including follow up
Research customers questions and plan issues
Maintain complete and accurate notes
Work closely with office personal.
Complete special projects as needed
Communicate on a proactive basis
Participate in team meetings and training
Follow procedures and guidelines
Able to communicate with team to improve processes an policies to support the organizations mission to provide unbeatable service.
Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer’s confidence
Possess the ability to analyze and solve problems in a changeable work environment
Possess a cooperative and positive attitude towards customers and team members
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills
High level attention to detail
Strong computer skills with the ability to navigate multiple software applications
Working knowledge of information technology, a plus
Minimum 1-2 years’ experience in a customer service, at least 2-3 years is preferred
Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
Ability to type 35-40 WPM
Ability to work in a team environment
Ability to work in a multi-tasked environment and prioritize and organize work
Ability to understand and follow oral and written instructions
Must have excellent attendance and be punctual to work
Fluent in Spanish a plus
$17-$18 per hour