Administrative Assistant/Customer Service
Signalnet specializes in Network Communications and Fixed Wireless Internet. We’ve been providing quality service to Texas since 2003.
Our office is looking for Admin Assistant/Customer Service to join our team.
Perform customer service support and meet clients’ day-to-day administrative needs with respect to their accounts or new service via inbound calls.
Follow up on prospective clients via outbound calls, emails or social media
Respond professionally to customer inquiries/complaints received via phone, e-mail, social media and ensure that appropriate action is taken, including follow up
Scheduling and dispatching Technicians
Assist office personal
Research customers questions and plan issues
Assist customer with minor technical support issues
Maintain complete and accurate notes
Complete special projects as needed
Communicate on a proactive basis
Participate in team meetings and training
Follow procedures and guidelines
Able to communicate with team to improve processes and policies to support the organizations mission to provide unbeatable service.
Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer’s confidence
Possess the ability to analyze and solve problems in a changeable work environment
Possess a cooperative and positive attitude towards customers and team members
Excellent ability to communicate effectively , including verbal and written communication skills
Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills
High level attention to detail
Strong computer skills with the ability to navigate multiple software applications
Working knowledge of information technology, a plus
Minimum 1-2 years’ experience in a customer service, at least 2-3 years is preferred
Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)
Ability to work in a team environment
Ability to work in a multi-tasked environment and prioritize and organize work
Ability to understand and follow oral and written instructions
Must have excellent attendance and be punctual to work
Fluent in Spanish a plus
4 day work week Tuesday-Friday 8am-5pm, occasionally 5 day work week
Salaried Position, depending on experience